Shift Supervisor NACHT

Operational Oversight & Compliance:

• Plan, coordinate, and allocate resources (staff and equipment) optimally in real-time.
• Oversee the execution of operational plans and ensure the implementation of contingency actions when deviations occur.
• Proactively ensure the smooth execution of high-quality operations for customers, reporting non-conformities and implementing corrective actions in coordination with the Quality Department.
• Anticipate potential disruptions and take timely action to mitigate operational risks.
• Work with the Sorting center Manager to evaluate and train staff.

Communication and collaboration:

• Ensure continuous and effective communication to foster collaboration between all internal departments.
• Collaborate with senior management to monitor key performance indicators (KPIs) such as OTP and productivity, implementing necessary adjustments according to established criteria.
• Proactively report and escalate any warehouse handling issues to the relevant parties. Ensure that all potential concerns are addressed promptly, minimizing disruptions.
• Centralize, filter, and distribute operational queries to the relevant stakeholders ensuring seamless coordination across the supply chain.

Safety compliance:

• Ensure the highest level of safety for all operations, ensuring that all relevant personnel are trained and adhere to safe practices
• Uphold and enforce safety and security standards, including both preventive and corrective measures.
• Ensure adherence to emergency procedures in the event of accidents or incidents.

Reporting:

• Ensure operational and safety briefings are thoroughly planned and delivered by direct reports.
• Ensure all relevant reports are submitted on time to both internal and external stakeholders, providing transparency and clarity on operational performance.
• Generate daily shift reports detailing operational activities, and ensure that any operational deviations are promptly corrected and reported.
• Maintain clear and accurate records of incidents, corrective actions, and operational adjustments, ensuring compliance with company standards and regulatory requirements.

Requirements:

• Bachelor's degree (short or long cycle), preferably in logistics, management, or business, or equivalent industry experience.
• Strong interpersonal skills, a motivated team player.
• Proactive, stress-resistant, autonomous, discrete, and flexible.
• Innate leadership ability with effective communication skills and a charismatic presence.
• Excellent organizational skills, with the ability to manage priorities and resources efficiently.
• Strong analytical thinking with the capacity to assess situations from a broader perspective ("helicopter view").
• Must be able to work flexible hours, including nights, weekends, and public holidays (shift work).
• Ability to make decisions, take responsibility, and drive results.
• Adhere to company values, policies, and regulatory procedures.
• Customer-oriented with a strong focus on safety.
• Proficient in Microsoft Office tools and warehouse management systems.
• Advanced to fluent in both French and English (written and spoken).