Senior Services Development Manager

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals . With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability.
We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including Applied Technical Services , Brightsight , Bluesign and Nutrasource .
We are seeking a strategic and commercially driven Service Development Director to lead the growth, innovation, and market positioning of a global portfolio of services. Reporting to the Vice President, TFS Connectivity & Products, this role is responsible for driving service development initiatives, expanding market opportunities, ensuring operational excellence, and delivering sustainable revenue growth. The successful candidate will collaborate closely with Sales, Operations, Standardization Teams, Centers of Expertise, and external technology partners to develop and scale innovative service offerings.

Lead the development, enhancement, and lifecycle management of services across the assigned portfolio.
Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments.
Define and execute product and service strategies aligned with customer needs and business objectives.
Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.
Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
Leadership & Stakeholder Management
Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization.
Support local sales teams and business leaders throughout the customer engagement and sales cycle.
Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field.
WTO, WCO, or trade facilitation-related training
Professional experience in customs valuation, customs compliance, or tax administration
Significant experience in service development, product management, business development, or commercial leadership roles.
Proven track record of driving revenue growth and managing profitable service portfolios.
Excellent understanding of market analysis, competitive positioning, and service innovation.
Experience leading cross-functional and international teams within a matrix organization.
Strong knowledge of technology-enabled services and digital solutions.
Fluency in English and French.

Strong leadership and people management capabilities.
Excellent stakeholder management and influencing skills.
Results-oriented with the ability to manage multiple priorities under pressure.

This is a unique opportunity to play a key role in shaping the future of a growing global services portfolio. You will work in an international and collaborative environment, partnering with senior stakeholders across the business to drive innovation, market expansion, and sustainable growth.