Head of department - Store/Retail sector

As a Floor Manager youre be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side you will lead with energy and purposesetting the tone for a store environment thats not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal genuine and memorable while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience
Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent contributing to development plans that support team progression
Oversee daily store operations ensuring efficiency and alignment with brand standards
Step into the role of Store Manager when required ensuring continuity in leadership and performance
Good knowledge of store operations & standards from previous experience working in retail preferably within a fashion environment

Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.
English language skills
Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Understanding of key retail KPIs and how to use them to drive performance.
This is a full-time position with a contract of 35 hours a week . Apply by uploading your CV in English as soon as possible but no later than the 19.12.2025 . Due to data policies we only accept applications through our career page.
All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. Training

Remote Work :
Full-time