ICT Service desk Support Engineer

Technology L1 Support Engineer

We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users you will play a vital role in delivering prompt and effective technical assistance ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging diagnosing and resolving basic to moderately complex hardware software and network issues while escalating more complex problems to higher-level support as needed.

2 years experience providing onsite support in an enterprise environment.

• Serve as the first point of contact for IT support requests via phone email and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Log categorize and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Hands on feet support for Laptop/Desktop Printer networking and Installation of OS Outlook configuration.
• Software Installation & Troubleshooting.
• Experience with VPN/Wifi/IP/DNS networking and other enterprise network technologies.
• Maintain accurate records of support interactions resolutions and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
• Excellent communication (verbal and oral) skills to interact with end users at all levels Person should know Dutch French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.
• High quality awareness

Infosys is a global leader in next-generation digital services and consulting. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.