Head of Service & Project Management

We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The NCIA provides a wide range of services including:
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. Plan implement and manage assigned projects in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
Deliver projects within defined Time Cost and Quality tolerances;
Participate in other project management related activities;
Undertake relevant technical support activities;
Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.
Support the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.
Proven experience of at least 8 years in Project Management;
Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition Service Operation and Continual Service Improvement;
A recognised and still valid Project Management certification such as PRINCE 2 or similar;
A recognised and still valid Service Management certification such as ITIL or ISO/IEC 20000;
Demonstrable knowledge of and experience using Service Now;
Knowledge of configuration management concepts system life cycle management and quality management;
Knowledge and experience in Project Management tools;
Experience in successfully leading multi-functional teams as a self-motivated decision maker anticipating risks taking initiative and acting as a Change Champion;
Experience in developing and managing KPIs and metrics;
Experience in business planning preparation and production of budget submissions;
Advanced skills with Microsoft Excel;
Knowledge of and experience in using financial tools (such as Oracle SAP etc...);
Prior experience of working in an international environment comprising both military and civilian elements;
A Bachelors degree at a nationally recognised / certified University in a related discipline.