Senior Data Scientist

Turn Data into strategic insights
Build deep understanding of ING’s customer datasets and analytics platforms.
Run explorations and deep‑dive analyses to surface patterns, pain points and opportunities.
Translate complex data into clear, tangible business recommendations
Lead customer insight research and gather data that reveals customer needs for your domain(s)
Tailor messages to different audiences – from operational squads to senior leadership
You are extremely customer-focussed, a true team player, and well organized whilst displaying high flexibility
Experience with research, experimentation or customer insights a bonus
Excellent level of English, and Dutch and/or French

Access to ING’s Analytics Academy & CX (PACE) training
The team
We are a customer-obsessed, high-energy, and impact-driven team with a simple mission: Embedding the CX vision and criteria for success in close collaboration with the commercial teams and product / channel tribes and global.
If you’re excited by the mix of data, research, customer behaviour , and business impact , we’d love to meet you.