Technicus Maintenance Engineering

The BICES Group Executive (BGX) a NATO entity is the executive body of the BICES Group (BG). The BG exists to enable the sharing and exchange of Intelligence and Information between and amongst the NATO nations with NATO and with other non-NATO nations and Organisations. Intelligence and Enterprise Services (IES) Division Programmes Engineering and Maintenance (PEM) Division Operations and Security Services (OSS) Division and Intelligence Surveillance and Reconnaissance (ISR) Cell.
The core mission of the PEM Division is to provide the primary expertise to manage the BICES Programme including the development execution implementation and maintenance related plans for the development and improvement of IT capabilities and their lifecycle management. PEM is championing all IT aspects with integrated expert team members from other BGX Divisions. The Division is directed by the Deputy Director for PEM and is composed of three Branches in direct support of the mission: Programme and Project Management Engineering and Enterprise Architecture and Maintenance and Implementation.
The Maintenance and Implementation (M&I) Branch led by the Head Maintenance and Implementation is responsible for 2nd level maintenance of the BGX IT and networking Infrastructure including software and hardware administration patching and upgrades as well as the implementation phase of new capability projects.
Under the supervision of the Head M&I the System Technician provides 2nd level support for complex technical issues related to server platforms and associated applications and services. The incumbent contributes to daily Incident and Problem Management processes by performing recovery troubleshooting maintenance and resolution activities. They support the design documentation testing and implementation of assigned projects throughout the Service Transition lifecycle. The Systems Technician also assists in investigating potential security vulnerabilities conducts in-depth analyses and provides recommendations to the OSS Division to mitigate software and server security risks. Work is performed in a secure facility where slightly undesirable conditions may apply. Technicians provide support services and systems on a 24/7 basis and are subject to on-call and overtime duties outside normal working hours.

possess a higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments;
be experienced in the installation and maintenance of system software such as operating systems data management products office automation products and other utility software;
have knowledge of virtual server and storage technologies;
be able to prepare and maintain documentation of a technical nature (e.g. configuration guides diagrams training and Standard Operating Procedures (SOPs);
possess level V (Advanced) of the English language.
experience in software configuration management;
knowledge of software development with experience in writing code/scripts and WEB design;
certification in IT industry/service provider standards (e.g. experience with the installation configuration and maintenance of network based systems in accordance with NATO BICES and/or national security regulations. Support periodic testing of Disaster Recovery and Business Continuity Plans and recommend improvements. Collect analyse and forward proposals for service and technical support contracts through the Service Owner. Draft review and test SOPs for server and client hardware and software troubleshooting to ensure accuracy and standardization. Collect and validate performance metrics to optimize system and service performance. Support the development and execution of Service Improvement Plans. Ensure that technical and service documentation for assigned servers and systems is accurate current and properly stored. Planning and Execution
Resolve incidents and service requests related to servers application services and technical assets (e.g. servers data storage). support incident and problem management planning and actions. Support upgrades and modifications to application services through capacity management studies such as: system utilizations limitations of operational devices and lifecycle effectiveness. Support the installation integration programming operation and maintenance of the BICES Backbone Network (BBN) node including administration of the hardware and software of assigned system servers including MS Windows Servers and LINUX-based systems with associated services. Participate in auditing accounting and verification of severs and applications. Support the development and implementation of change and release plans including testing rollout and rollback. Execute established preventive maintenance plans for assigned applications and operating systems. Analyze incident and problem patterns and develop recovery action plans to minimize downtime of services. Contribute to the maintenance of the Alternate BICES Operations Centre. Perform on-call duties for systems support outside regular working hours.
Maintain contacts with software and hardware vendors and contractors for incident resolution updates and new releases. Liaise with counterparts at Allied Command Operations Supreme Allied Command Transformation NATO Support and Procurement Agency (NSPA) NATO Communications and Information Agency (NCIA) and Component Commands.

The incumbent reports to the Head Maintenance and Implementation Branch. They maintain regular contact with internal and external systems and application counterparts and liaise with commercial organizations to support service enhancement and maintenance.
Pulls together data ideas issues and observations into a clear and useful format.
Customer Service Orientation: Takes ownership of the correction of customer-service problems. Organisational Commitment: Supports the Organisation. Acts to support the Organizations mission and goals. Participates willingly in the team doing his/her share of the teams work. Shares information and knowledge freely offering support and cooperation.

CONTRACT

In accordance with the NATO Civilian Personnel Regulations the successful candidate will receive a definite duration contract of three years which may be renewed.
If the successful applicant is seconded from the national administration of one of NATOs member States a 3-year definite duration contract will be offered which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member must be submitted using e-recruitment system as applicable:

For all other applications: you apply to any position we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process. Do you have questions on the application process in the system and not sure how to proceed Click here for a video containing the information you need to successfully submit your application on time. More information about the recruitment process and conditions of employment can be found at our website ( will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) approval of the candidates medical file by the NATO Medical Adviser verification of your study(ies) and work experience and the successful completion of the accreditation and notification process by the relevant authorities. NATO will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at NATOs sole discretion and NATO reserves the right to take further steps in such cases as appropriate.
NATO welcomes applications of nationals from all member Nations and strongly encourages women to apply.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
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