Management Officer

Customs4trade is looking for a talented Implementation Manager to join our growing multi-functional team. As Implementation Manager you will work with brilliant people committed to come up with new ideas, solve issues and actively look for opportunities to improve. You will support French customers in their implementation process.
Responsibilities:

Take a customer from the moment of signup, to the moment of “first success”
Translate customer’s requirements in configuration specifications
Implement and test the solution configuration
Manage customer onboarding projects from start to finish with customer team and C4T teams
Communicate on technical issues and questions, make recommendations to product team
Develop a deep understanding of technical and functional capabilities of C4T SaaS solutions
Develop understanding of customs compliance legal framework and related operational business processes
Develop good understanding of customer’s pains and how these can be solved in C4T SaaS solutions
Skills:

Excellent communication skills in French and English
Strong analytical skills
Leadership aptitude
Critical thinking and problem-solving proficiency
Project management skills
Empathic, positive attitude, patience
Entrepreneurship and customer focus
Excellent people and management skills to interact with colleagues, cross-functional teams and client teams. Team player!
You have obtained a Masters degree or are equivalent by experience
It’s great, but not required, if you have these extra assets

Experience with Global Trade Management Software solutions
Experience with Customs and their operating systems
Benefits

A growing company where your insight, guidance, and effort will make a tangible impact
An international, open-minded team with different backgrounds and seniority levels
A people-oriented company with an informal working environment
An emphasis on work/life balance, health, and wellbeing
A teleworking policy that allows for part-time work-from-home possibilities
A mobility budget that offers reimbursement for a hybrid or lower category car
A truly inspiring workplace near Mechelen trainstation
About the organisation
Customs4trade’s (C4T) unique team of customs experts and best-of-breed technology engineers has developed CAS, a one-of-a-kind SaaS solution that simplifies customs and trade compliance. By automating all import and export processes, special procedures and excise scenarios, C4T customers experience faster time to market, drastically reduce customs duty and administration costs, and gain strategic visibility into their customs operations. We are growing fast and always looking for new talent. With great people, unique ideas, and pioneering technology, we are changing the future of customs.