Remote Customer Success Manager
We help private-pay medical clinics — regenerative medicine, pain management, chiropractic, and stem cell therapy practices — scale through paid ads, AI systems, and sales processes. You’ll be on calls with clinic owners, coaching their front desk and setters on how to convert more patients, reviewing their ad performance, and going deep on strategy to help them actually scale. Coach clients and their teams on sales process — how to handle inbound leads, improve show rates, confirm appointments, and close more patients.
Help clients manage and hold their setters accountable — call volume, talk tracks, follow-up discipline, speed-to-lead.
Monitor ad performance data in Meta and GHL, translate it into actionable strategy conversations with business owners.
Oversee campaign strategy, ad copy, and creative direction alongside our media buyer — you’re the one who knows what the client needs.
Drive upsells to longer contracts and additional services like SEO, websites, and AI calling.
Collaborate with the team on automations, AI voice improvements, and onboarding systems as needed.
You’ve managed ad clients before, ideally on Meta.
You’ve coached a sales team or managed setters.
You’ve had the tough conversation where a client wants to cancel and you saved the account.
You’re not looking for a chill remote gig where you coast — you’re looking for a place where your effort directly translates to growth, income, and opportunity.
You’re responsive evenings and weekends when needed.
Clear growth path — our current CSM started in a similar spot and has grown significantly in comp and responsibility in under two years.
Training on AI systems, voice AI, healthcare marketing, and media buying strategy.
Small team, real ownership, zero bureaucracy.
Full-time availability, fully remote.
Experience managing ad clients or working in a client-facing role at a marketing agency.
Experience managing setters, sales teams, or overseeing outbound/inbound follow-up processes.
Native-level English communication.
Track record of keeping clients — not just managing them.
55000 $ - 70000 $ par année
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