[Remote] Service Coordinator

HITACHI ENERGY BELGIUM

Full time Remote: We are looking for an experienced and highly organized Service Coordinator to join our team in this role you will play a key part in the execution of service projects and activities acting as the main point of contact for customers during service jobs and ensuring smooth coordination from start to finish. You will manage service and warranty projects handle spare parts orders and oversee the entire process from planning and resource allocation to invoicing and follow-up. This position is ideal for a proactive professional with strong technical understanding and project coordination experience in the energy or industrial sector.

Manage service and warranty projects ensuring timely and efficient execution.
Handle spare parts orders and coordinate shipping to customers.
Oversee the full service chain including planning resource allocation order handling invoicing and project follow-up.
Act as the liaison between customers and the company for all service and warranty topics.
Manage and resolve issues and complaints escalating when necessary and report progress and unresolved matters to management.
Ensure compliance with Hitachi Energys HSE standards and apply all relevant regulations during service activities.
Coordinate the Stand-by Service

Minimum of 5 years experience in project management tasks particularly within service environments.
Strong knowledge of the substation segment and familiarity with transmission and distribution products commissioning spare parts and aftersales service.
Solid computer skills and experience with SAP or similar ERP systems as well as time planning tools.
Engineering degree (Bachelor level or equivalent).
Excellent communication skills in Dutch (spoken and written) are mandatory.
Fluency in English and French (spoken and written).
Highly organized detail-oriented and able to manage multiple priorities effectively.
Strong interpersonal skills and ability to work collaboratively across teams.

We offer a comprehensive range of benefits designed to support your well-being financial security and professional development. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.