Remote support technical service desk Support Engineer

As an Support Engineer, you're the first point of contact for colleagues who need help with their laptop, account, software, or connection issues. You handle 1st and 2nd line support tickets on a daily basis, making sure problems are solved quickly and properly. So, you'll be working closely with colleagues from other countries, it is there crucial that you can communicate clearly in English and collaborate across different regions and cultures.

You'll be joining a warm and supportive team, where people genuinely care about each other, many of your future colleagues see one another almost like family. There's also plenty of room to grow whether you want to learn new skills, explore different technologies, or take on more responsibility, we'll support your personal development every step of the way.

Provide 1st and 2nd line ICT support to colleagues across the organization, both remotely and on-site

Setup and manage workplace devices (e.g. laptops, MacBooks, Smartphones) and user accounts (Microsoft 365, Windows, Mac)

Performs periodic maintenance on applications, servers, SaaS environments, and systems

Keep an eye on stock levels of ICT equipment and accessories; Take initiative in developing your own skills by exploring new tools, technologies, and responsibilities

FR: +5 years of hands-on experience providing 1st and 2nd line ICT support

NL+BE: At least 2-5 years of hands-on experience providing 1st and 2nd line ICT support

Solid knowledge of Microsoft Windows 11, Microsoft Windows Server (2016, 2019 and 2022), Microsoft 365 admin centers, Microsoft Entra ID, Autopilot and Intune, Teams and local networking (e.g. It's a plus if you're familiar with Linux OS

BE: Communication fluent in Flemish and English, both spoken and written this is a must due to international collaboration. Speaking French is a plus, but not required

NL: Communication fluent in Dutch and English, both spoken and written this is a must due to international collaboration. Speaking Flemish and/or French is a plus, but not required

FR: Communication Fluent in English and French, both spoken and written this is a must due to international collaboration.

Proactive and accurate when managing stock levels and ordering ICT Equipment;

You have a passion for technology, IT and the latest techniques and enjoy sharing this with your colleagues;

You can work well independently and, in a team and you can keep an overview of all your tasks;

Nederlands (troef)

A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training);

Only for BE : Electronic meal vouchers, health insurance; every two years a Smartphone budget á 600,00 (without tax) euros to buy a new smartphone of your choice and needs ; Always fresh soup, fruit, and delicious coffee;

NL: every three years a Smartphone budget á 750 (without tax) euros to buy a new smartphone of your choice and needs.

Enjoy flexible working hours and the option to work remotely. Collaborate with a dedicated team of professionals and supporting, empowering our internal users;

A friendly atmosphere with regular fun teambuilding activities or company events.