Customer Success Manager (German)

Help Europe’s biggest building waste less energy. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. We're looking for a Customer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform.
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That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful.

And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Own onboarding together with our product team: align stakeholders, set up integrations, and define goals.
Translate customer goals into real outcomes (and growing contracts).
Design business cases to help clients scale from pilot to full rollout.
Collect and organize feedback from users, feeding insights back to product and tech teams.
We’re building a team of brilliant, ambitious people who want to do meaningful work. Experience in Customer Success, Account Management, or a related role in a tech startup, scale-up, or comparable (Enterprise) clients.
You work as a leader in CSM: don’t have a proces yet? Analytical skills: you love digging into customer data & feedback.
Fluent English + one other EU language (Dutch, French, or German preferred)
If you believe in what we’re doing and think you can help us grow, we want to hear from you. &##Benefits (Belgian-style!)
Want to help build the clean energy future through tech, partnerships, and purpose?