Complex Night Reception (f/m/d) - Holiday Inn Express & Adagio Access Brussels Airport

About us

Borealis  is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.

What sets us apart:

• The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
• The combination of high standards of professionalism and quality as well as humanity and closeness.
• The balance of happy employees, satisfied guests and economic success.
• A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Join the Borealis Hotel Group!

Your mission

We are looking for a dedicated Weekend Night Receptionist (f/m/d) to ensure smooth and secure overnight operations across our hotels during weekends. If you're detail-oriented, dependable, and enjoy working independently during the quiet hours, this is your chance to make a difference where it matters most. You will be responsible for overseeing the front desk operations during the overnight shift, ensuring smooth and efficient guest service, and performing end-of-day financial reconciliation. This role is a combination of guest service, administrative, and accounting duties, requiring attention to detail, accuracy, and professionalism. This role also includes light food & beverage duties, such as preparing and setting up the breakfast service for early morning guests.

Your profile

• Previous experience in hotel front office or night audit role preferred
• Fluency in English and French (Dutch is a plus)
• Strong understanding of basic accounting principles and financial reconciliation
• Familiarity with Property Management Systems (PMS); experience with Opera, Opera Cloud is a plus
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office (Excel, Word)
• Strong organizational skills and attention to detail

Job requirements

Key Responsibilities:

Front Desk Operations
• Welcome and check-in late arrivals in a professional and friendly manner
• Handle guest requests, inquiries, and complaints promptly and efficiently
• Process check-outs and prepare bills for early departing guests
• Ensure lobby and reception areas are clean and presentable during the night
• Follow daily night checklist

Night Audit and Reporting
• Perform nightly audit of all hotel revenue, including rooms, food & beverage, and other outlets
• Reconcile and balance daily transactions and post any necessary corrections
• Prepare daily summary reports for management (e.g. occupancy, revenue, etc.)
• Roll the date in the property management system (PMS) and close the business day
Security and Safety
• Monitor the property to ensure the safety and security of guests and staff
• Follow emergency procedures and report any suspicious activity to management or security personnel
• Conduct property walks and ensures all access points are secure

Cash Handling
• Reconcile the front desk cash drawer and ensure all transactions are properly accounted for

Benefits

What we offer?
• Competitive salary
• Meal allowance / uniform provided
• Opportunities for career development and training
• Employee discounts and benefits

We are looking forward to your application!