German & Dutch Speaking Customer Service Coordinator | Ghent, Belgium (Hybrid)

About Our Client

Our Client is a global leader in transportation and mobility solutions, dedicated to shaping the future of sustainable transport and infrastructure. Operating across multiple international markets, the company combines innovation, customer focus, and cutting-edge technology to support businesses and communities worldwide.

With a strong commitment to service excellence, Our Client provides 24/7 support to customers across Europe through a diverse and multicultural team environment.

• Location: Ghent, Belgium
• Employment Type: Full-Time
• Language Requirements: German + Dutch & English
• Work Authorization: Valid Work-Permit for Belgium
• Relocation Support: Available for Candidates with Work-Permit

Key Responsibilities

• Support customers experiencing vehicle breakdowns across Europe
• Take full ownership of customer cases and coordinate solutions from start to finish
• Communicate regularly with customers, repair centers, and service partners
• Provide timely updates regarding repair progress and service status
• Coordinate with dealers and technical teams to ensure efficient problem resolution
• Deliver outstanding customer service through proactive communication
• Identify solutions and alternative approaches when unexpected challenges arise
• Maintain accurate records and case documentation
• Collaborate closely with colleagues in a multicultural and multilingual environment

Requirements

• Fluent German and Dutch (written and spoken)
• Good English communication skills
• Strong customer service mindset
• Excellent communication and interpersonal skills
• Ability to remain calm and solution-oriented under pressure
• Proactive and productive problem-solving approach
• Team-oriented attitude with strong collaboration skills
• Motivation to learn and continuously develop professionally

What We Offer

• Competitive salary package
• Shift allowances
• Meal vouchers
• Transportation cost support
• Well-being and employee assistance services
• On-site restaurant facilities
• International and multicultural work environment
• Strong career development and internal growth opportunities
• Comprehensive onboarding and training programs
• Healthy work-life balance
• Opportunity to work with colleagues from across Europe

If you're passionate about helping people, enjoy working in an international setting, and are fluent in German and Dutch, we'd love to hear from you...