Key Account Manager

Account Manager Nursing Homes

Shape the Future of Healthcare with HARTMANN

At HARTMANN, we are committed to improving healthcare through innovative solutions, trusted partnerships, and a deep understanding of our customers' needs. We are looking for a driven and commercially minded Account Manager Nursing Homes to strengthen our presence in the market and build sustainable customer relationships.

In this role, you will be responsible for acquiring new customers and hunting them, developing strategic partnerships with nursing home organizations, identifying growth opportunities, and delivering value-based solutions that help our customers achieve their goal s.

Develop and Grow Strategic Customer Relationships

• Manage and develop key accounts within the assigned territory, ensuring sustainable growth and customer satisfaction.
• Identify customer needs and translate them into tailored solutions that create long-term value.
• Achieve and exceed sales objectives through effective account management and business development.
• Build strong relationships with current customers, prospects, and key stakeholders at both tactical and strategic levels.
• Develop customer-specific concepts and solutions in collaboration with customers and internal teams.
• Expand and strengthen your professional network within the healthcare sector.
• Monitor account performance and ensure alignment with agreed budgets and business plans.
• Identify, analyse, and address customer needs, challenges, and opportunities.
• Manage escalated customer issues and ensure timely resolution.
• Convert prospects into long-term business partners by clearly demonstrating Hartmann’s added value.

Drive Market Insights and Strategic Growth

• Analytical Prioritization, focusing on high potential customers opportunities.
• Monitor market trends, customer developments, and competitor conversion.
• Gather and share relevant market intelligence to support strategic decision-making.
• Represent HARTMANN at industry events, conferences, and trade fairs.
• Stay informed about economic, political, legal, and healthcare developments impacting the market.
• Identify opportunities for process improvements and lead initiatives that drive business growth and operational excellence.

Compliance, Reporting & Operational Excellence

• Maintain accurate customer information, opportunities, and activities within the CRM system.
• Ensure compliance with HARTMANN policies, procedures, ISO standards, and the Code of Conduct.
• Deliver timely reports, analyses, forecasts, and administrative follow-up.
• Provide regular feedback on business performance and market developments.

Support Innovation and Change

• Contribute to change management initiatives and continuous improvement projects.
• Collaborate with Marketing, Business Units, and Subject Matter Experts to develop customer strategies and growth plans.
• Support the development of a high-performance culture focused on customer success and innovation.
• Build a strong understanding of sales processes and actively contribute to their optimization.

Experience & Education

• Bachelor's degree or equivalent professional experience in a commercial or business-related field.
• Proven experience in Key Account Management, Business Development, or Healthcare Sales.
• Strong knowledge of strategic account planning and customer development.
• Proficiency in CRM systems and Microsoft Office applications (Excel, PowerPoint, and Word).

Competencies

You are a relationship builder who combines strategic thinking with a strong commercial drive. You are focusing on :

• New customer acquisition and hunting
• Customer-focused and skilled at identifying customer needs.
• Results-driven and motivated to achieve ambitious targets.
• Entrepreneurial and proactive in identifying new business opportunities.
• Analytical and able to translate market insights into action.
• Nursing home expertise
• Persuasive and confident in stakeholder management and negotiations.
• A strong communicator with excellent presentation and conversation skills.
• Resilient, self-motivated, and capable of working independently.
• A natural networker with integrity, credibility, and professionalism.

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