Network Services Engineer - NaaS, Mons

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons  you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join The NATO Infrastructure Services Centre (NISC) which is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

We are looking for a driven and enthusiastic  Network Service Engineer -NaaS  ( internally this pos ition is titled Engineer (Digital Communications Services) who will take on the following roles and responsibilities: 

Perform NaaS (WAN, LAN, VPN, WIFI etc.) Infrastructure and services fault diagnostics throughout NATO sites, utilizing a number of management platforms (e.g. CA Spectrum, HP NA, Netscout, Cisco Prime and DNA, Nokia NSP, Splunk).

Support programme, project and service managers in preparation and implementation of new projects and improvement of existing services.

Execute site surveys, technical inspections, validations and system acceptance testing into NATO General Communication Services (NGCS) NaaS infrastructure, proposing follow-up actions regarding the resolving of deficiencies; 

Provides consultative support, including setting up demonstrations, explaining features and benefits to customers, designing solutions, configuring and services to meet specific customer business needs and objectives. 

For a full list of duties, please review the job description on the NCI Agency career site .

About you:

The valuable knowledge and experience that you bring to this role are: 

A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. 

Or xceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI 

Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

At least 2 years’ experience:

In all aspects of deployment, maintenance, repair, modification and operation of multivendor (e.g. Cisco, Nokia, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments; With configuration and operation of HP Network Automation or equivalent network automation and orchestration systems; With configuration and operation of Network Monitoring and Event Management systems, e.g. CA Spectrum, HP NA, Cisco Prime, Cisco DNA and Splunk; Working in a centrally managed network environment Fluency in English, both written and spoken

Certifications:

Valid Cisco Professional Certification or other vendor network professional certifications are mandatory. Expired certifications will not be considered.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history; 3 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.