Senior Technician (Networks, Data and Voice), Brussels

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA , you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is responsible to manage, deliver and maintain assigned Communications and Information System (CIS) products and services for the Agency’s customers including NATO Headquarters (NHQ), the NATO Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Business Areas/Service Centres under the Enterprise Service Delivery Model (ESDM).

We are looking for a driven and enthusiastic Senior Technician (Networks, Data and Voice) who will take on the following roles and responsibilities:

Provides first and second line network support to the Service Centre;

Performs diagnoses and resolve voice incidents and problems;

Install, replace, modify and configure network systems;

Monitors network systems and proactively report and resolve potential network issues;

Performs software patching of the supported Unified Communications systems;

Maintains sound knowledge on implemented technologies;

Seeks recommendations from his/ her superiors for technical solutions;

Investigates and propose improvements and solutions to equipment and configuration problems;

Maintains liaison with other CSU internal units, Business Areas and other technical organisations;

Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;

Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required.

For a full list of duties, please review the job description on the NCIA career site .

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;

At least 2 years’ experience in a similar position;

A certification of Microsoft Lync or equivalent through experience;

At least 2 years’ experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business;

Experience with Voice Session Border Controllers;

A good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;

Experience in utilizing vendor’s toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes;

Experience with device management tools such as Microsoft SCOM, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren’t functioning properly;

Experience with O&M of PABX systems;

Experience with Polycom provisioning systems and Polycom phones;

Experience with Microsoft PowerShell SFB automation scripting and toolkits;

Fluency in English, both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;

5 year contract with competitive tax-free salary and household and children’s allowances;

Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

Excellent private health insurance scheme;

Generous annual leave of 30 days plus official holidays;

NATO Pension Scheme;

Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website .

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.