Airport Passenger Support (Freelance)

Beschrijving

Airport Passenger Support (Freelance)

Join Our On-Call Team at Brussels South Charleroi Airport : 

Help Passengers Claim Their Rights!

​At FlightHelp, we support airline passengers in claiming compensation for delayed or canceled flights. To date, we have assisted hundreds of thousands of travelers navigate stressful travel disruptions.

​We are currently expanding our network and looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on-call basis at Brussels South Charleroi Airport .

​This is a non-sales role focused purely on information sharing, passenger support, and professional representation.

​ Your Role & Responsibilities:

• ​When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.

• ​Respond on Short Notice: Travel to the Brussels South Charleroi Airport arrivals area when notified.

• ​Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.

• ​Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.

• (Note: No airport security clearance is required for this role).

​ What We Offer

​High Flexibility: 

• A completely flexible schedule based on flight disruption events. Work only when incidents occur and you are available.

​Great Compensation: 

• €40 per assignment (each assignment lasts approximately 1 hour).

​Full Expense Reimbursement: 

• Additional costs such as fuel, parking fees, or public transportation tickets are fully covered.

​

Performance Bonuses: 

• Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.

​ Candidate Profile

​Location: 

• Residence in Frasnes-lez-Gosselies, Walloon Region or the surrounding area.

​Languages: 

• Good French language skills (minimum B2 level); 
• English or additional languages are a strong advantage.

​Skills: 

• Reliable, punctual, and comfortable interacting with the public in a professional manner. Xirbnpk

​ Interested in joining us?

​Applying is quick and easy! Just make sure to add your phone number and mail to be able to contact you!