SAP CX Consultant

At delaware, we guide customers in transforming their entire front‑office experience through the SAP Customer Experience suite. As an SAP Platinum Partner with strong CX credentials and deep experience integrating SAP Sales Cloud , Customer Data (CDP/CIAM), Commerce, and Marketing on top of S/4HANA and SAP BTP, we help organizations build seamless, future‑proof customer journeys.
Our CX community bundles functional, technical, and architectural expertise across the entire SAP CX and BTP landscape — enabling end‑to‑end solutions that connect sales, service, data, and ERP at scale.

What will you be doing?

In this role, SAP Sales Cloud is your primary playground . You will be the go‑to expert who helps customers reimagine and optimize their commercial processes end‑to‑end.

You will:

Lead SAP Sales Cloud transformations

• Own the full sales process design: lead management, opportunity flows, guided selling, forecasting, and quotation orchestration .
• Configure Sales Cloud to support best‑practice pipeline management, activity planning, territory & quota management, and sales automation.
• Leverage advanced capabilities such as Sales Intelligence, predictive scoring, and workflow automation .

Your broader impact: CDP • BTP • S/4HANA

While Sales Cloud is your core, you also help shape the CX ecosystem around it:

Integrate CX applications with SAP S/4HANA

• Set up and validate end‑to‑end data flows for customer master data, product data, pricing, availability, orders, and service processes.
• Collaborate with S/4HANA, integration, and data teams to guarantee a robust and scalable setup.

Deliver high‑quality project execution

• Facilitate workshops, challenge requirements, co‑create processes, and promote a standard‑first approach.
• Manage configuration, testing, documentation, and enablement for key users.
• Troubleshoot issues across CX modules, BTP services, and ERP integrations.

Who are we?

Our SAP CX team is a tight group of more than 30 experts. Our CX community bundles functional, technical, and architectural expertise across the entire SAP CX suite— enabling ‑end‑to end solutions that connect sales, service, data, and ERP at scale to build seamless, futureproof customer journeys.Just so you know, delaware has its  offices in Ghent, Kortrijk and Wavre, but we also spend a lot of time working with our customers on-site.

Joining our team gives you the opportunity to help shape the future of digital customer engagement. You will benefit from:

• A leading role in one of Belgium’s strongest SAP CX teams.

• Access to FAST CX accelerators , qualified packages, and internal IP that boost delivery speed and quality.
• Learning and growth paths toward CX Solution Lead, BTP Architect, Integration Expert, or Presales Lead .
• A hybrid work culture with offices across Belgium and opportunities to collaborate on‑site with innovative customers.
• A positive, entrepreneurial team spirit where we commit, collaborate, and deliver together.