ISR Service Desk Technical Lead for NATO

Where: On-site in Mons, Belgium (SHAPE).

Would you like to join the leading international intergovernmental organisation?

We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams.

Key Responsibilities:

• Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role
• Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
• Respond, document, categorise and resolve assigned tickets in line with internal processes
• Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
• Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
• Take part in on-call support as required

Required Skills and Qualifications:

• Solid Level-2 technical support and IT service-management experience
• Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent)
• Exposure to JISR / intelligence-support systems is a strong advantage
• Flexible, reliable and comfortable with on-call and on-site working

If you've read the description and feel the role is a great match, we'd love to hear from you — apply to be directed to a brief questionnaire. It only takes a few minutes, and we'll be in touch promptly if your experience aligns with our needs.