Medical Secretary Product Specialist

About Corilus

Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.

We are now at an inflection point. Following the acquisition of Sofia Dévelopement in France and backed by PSG and Rivean Capital, we are consolidating our portfolio into a unified, AI-native platform that will redefine clinical software across Belgium and France.

We are looking for builders — people who see the gap between what healthcare software is today and what it could be, and who want to close it.

About the Role

As a Medical Secretary Product Specialist, you act as the senior expert for the Ringphone products, combining in depth product knowledge with a strong understanding of customers and their needs. You take ownership of knowledge sharing, both towards customers and internal colleagues, and serve as the key point of contact for complex issues.

You play a central role in supporting customers in the correct use of the products, assisting colleagues in carrying out their responsibilities, and providing input to continuously improve products and processes.

Challenge

You take ownership of product knowledge and act as the central point of contact within the organization:

• Acting as the Single Point of Contact for the Ringphone products, channeling and resolving complex questions

• Supporting customers to ensure they use the products correctly and optimize their operations

• Supporting internal colleagues in carrying out their tasks and responsibilities

• Creating and maintaining procedures and processes in collaboration with the Medical Secretary Manager and Team Leads

• Developing documentation and organizing knowledge transfer and coaching sessions for colleagues

• Preparing and delivering customer training sessions

• Supporting pre sales activities, including giving product demonstrations

• Guiding consulting projects from preparation through to execution

• Handling and resolving second line customer questions and issues

• Analyzing recurring problems and implementing structural solutions

• Correctly following security guidelines and reporting incidents

• Continuously staying up to date with technological developments and sharing knowledge within the team

• Handling calls as an operator in order to maintain close connection with the day to day operations

Profile

You combine a strong customer oriented mindset with analytical skills and product expertise:

• Experience in a customer focused or administrative role, preferably within a medical or operational environment

• Strong ability to analyze problems and understand cause and effect relationships

• Ability to integrate information and translate it into clear solutions

• Solution oriented mindset and the ability to act proactively in unexpected situations

• Team player who contributes to collaboration and knowledge sharing

• Strong customer focused attitude with an emphasis on quality and service

• Motivation to continuously develop yourself further

Technical skills

• Strong knowledge of Ringphone products at third line support level

• Good knowledge of MS Office

• Experience with scheduling systems and customer management systems

Language skills

• Fluent in Dutch

• Good knowledge of English and French

What we offer

• We offer you a varied role within a young and dynamic company.

• Maintaining a healthy work life balance is something we actively strive for for our employees.

• Thanks to a solid and extensive training plan, complemented by our Corilus Employee College, you will have the opportunity to continuously grow and develop your knowledge.