Digital Service Desk Manager

Mission Overview:

We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. This role requires a minimum of 7 years of relevant experience in a similar position, combining leadership and change management with operational involvement and technical expertise.

Team Dynamics:

You will join a compact and dedicated team of 6 experienced Service Desk Officers responsible for ensuring the quality, continuity, and user experience of digital services in an accessible and customer-oriented manner.

Key Responsibilities:

• Lead and coach the team while tackling challenges related to support methods, adherence to procedures, team spirit, and overall team impact.
• Work closely with your team to understand the realities of support and take responsibility when necessary.
• Ensure smooth operations and a strong user experience that resonates with over 1,400 colleagues and partners.
• Provide first and second line support for digital assistance, from hardware and software installation to rights management and problem analysis.

Candidate Requirements:

• Experience in leading or participating in IT support improvement projects.
• Ability to make decisive choices in ambiguous or challenging situations while remaining agile and solution-oriented.
• Constructively assertive, willing to engage in difficult conversations while fostering trust and space for team members.
• Ability to simplify complex digital issues for users and colleagues, with strong communication skills in Dutch.
• Stay updated on industry trends and bring innovation to the team.
• Maintain an overview and prioritize tasks effectively through a helicopter view and analytical mindset.

Why Join Keystone Solutions?

As a consultant at Keystone Solutions, you will experience dynamic projects across various client environments, turbo-charged learning opportunities, and a commitment to your career growth. Being a

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal .

Duration: As soon as possible - 31/12/2026 7 months • (full time)

Skills required:

• Brede én diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year
• Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin - Level: Expert - Most recent: This year
• DNA en cultuur change realiseren binnen een team/teamwerking - Level: Expert - Most recent: This year
• Ervaring met beheer van EntraID en ActiveDirectory users en groepen - Level: Advanced - Most recent: This year
• Kennis van Client windows OS (stuurprogramma’s, configuraties en instellingen,…) - Level: Advanced - Most recent: This year
• Microsoft ecosystem: Office suite en outlook, Sharepoint en teams, PowerBI,… - Level: Advanced - Most recent: This year
• Rapportage vanuit de tickettool (ook proactief opvolgen en sturen) - Level: Advanced - Most recent: This year
• Technische en functionele bagage rond Cybersecurity richtlijnen en policies (incl herkennen en escaleren) - Level: Advanced - Most recent: This year

Language requirements:

Dutch
Level Native or bilingual proficiency
English
Level Full professional proficiency