Customer to Customer Manager

EMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform.We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights. With 60 employees and offices in Louvain-la-Neuve, Ghent and Paris, we are growing internationally while keeping a strong people-first culture. As a Customer Manager, you join our Services & Support team for Belgium and play a key role in customer success. you are a trusted partner, helping customers structure their reporting, adopt the solution successfully and continuously improve how they manage their business. You guide customers through the implementation and evolution of EMAsphere, helping them get the most value from the platform. You work closely with internal teams to ensure a smooth customer journey, from onboarding to long-term success. Analyse the customer’s current situation and understand their business needs. Train & support customers Train customers to become real EMAsphere champions . Prepare and maintain training materials and documentation. Provide functional support when needed and ensure a high-quality customer experience. Support the Sales team and partners during the sales process (product positioning, key benefits, demos). Help prospects understand how EMAsphere can bring value to their organisation. Share customer feedback and field experience with the Product & Development teams. Bachelor’s or Master’s degree in finance, accounting, management reporting or a related field. At least 3 years of experience in implementing financial software, management control, reporting or financial analysis. Fluent in Dutch and English. Customer-oriented, team player, but also able to work autonomously. A fast-growing SaaS scale-up with career development opportunities EMAsphere is a high-potential SaaS scale-up, offering real career development opportunities. Continuous training and on-the-job learning are part of our approach.

• You have the space to take initiatives, propose ideas and help drive change.
• An international and dynamic environment

You will evolve in an international, stimulating and constantly changing environment, surrounded by committed and passionate colleagues. ~ Because a healthy mind contributes to a strong team, EMAsport offers a dedicated budget for inter-team sports activities. Join a team as exceptional as you Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment.