Product Manager (CJE) - Payments / Acquiring

About the role

Within ING’s Payments Tribe , our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank.

The Payments Tribe is composed of three closely collaborating areas:

• Cards & Payments
• Acquiring, Accounting & International Payments
• Cash & ATMs

You will join a small, highly collaborative Acquiring squad covering products such as Ecommerce payments, Point of Sale and SofPOS . In this context, you will have strong ownership, visibility and impact , contributing directly to product strategy, delivery and growth.

Your responsibilities

As a Product Manager / Customer Journey Expert, you will:

• Understand merchant needs , market trends and the digital payments landscape to design valuable customer journeys
• Own and manage end‑to‑end payment products and journeys , from idea and refinement to launch, servicing and continuous improvement
• Translate business and customer needs into clear requirements for IT, Risk, Legal, Customer Support, Sales and other stakeholders
• Closely collaborate with the DevOps squad , understanding IT architecture and APIs, and helping to remove impediments creatively and constructively
• Promote your products internally and externally, in collaboration with Marketing and Sales
• Ensure alignment with business principles, risk management and external regulations
• Manage internal and external stakeholders, ensuring expectations, dependencies and delivery are aligned with customer needs
• Actively contribute to the success of the self‑steering, multidisciplinary team , while independently managing your own workstreams

Your profile

We are looking for a colleague who takes ownership and makes things happen, thrives in a fast‑changing environment, and enjoys working collaboratively across disciplines.

You bring:

• Proven experience in digital product or project management
• Solid experience in the Acquiring / Payments domain
• Experience with product promotion, marketing or sales , and building partnerships
• Strong stakeholder and partner management skills
• The ability to understand IT landscapes and automated processes (APIs, sequence diagrams, system flows)
• Strong analytical, problem‑solving and organizational skills
• An entrepreneurial, proactive mindset with a clear “can‑do” attitude
• The ability to see the bigger picture while handling operational details
• Fluency in English and at least one national language
• A Master’s degree with minimum 5 years of relevant experience

What we offer

• A role with real impact on merchants and payment solutions used every day
• A strong growth environment , with room to realise your ambitions
• An informal, dynamic culture with experienced and supportive colleagues
• An agile way of working where initiative and new ideas are truly valued
• Ongoing support and coaching from your Product Lead

Apply now