Manual Tester - ServiceNow (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a vacancy for a Manual Tester (ServiceNow) fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full Time / Permanent

Location: Belgium

Workplace: Remote

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT or relevant discipline, combined with minimum 11 years of relevant working experience in IT;
• Hands-on experience in the manual testing of ServiceNow applications in enterprise environments;
• Experience with ServiceNow testing practices, including Test Management and Release cycles;
• Strong knowledge of software testing methodologies (e.g., black-box, regression, exploratory testing);
• Experience with test case management tools (e.g., ServiceNow Test Management, Zephyr);
• Experience with defect tracking systems (e.g., ServiceNow, Jira);
• Experience preparing test data, ideally using SQL and relational databases;
• Familiarity with ServiceNow SPM (Strategic Portfolio Management) and HRSD (Human Resources Service Delivery) modules;
• Good understanding of Agile/Scrum practices and their impact on testing cycles;
• Awareness of test automation approaches (though not required to automate);
• The following certifications are considered an asset: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist – SPM (formerly ITBM), ServiceNow Certified Test Management 2.0, ISTQB Foundation Level or higher;
• Excellent command of the English language.

Responsibilities

• Definition of test plans and detailed test cases based on business and technical requirements;
• Design and construction of test scenarios and manual test scripts;
• Execution of manual tests in both functional and integration testing phases;
• Reporting, logging, and follow-up of defects and incidents;
• Test coordination, including collaboration with business analysts, developers, and product owners;
• Participation in test review meetings and preparation of test progress reports;
• Support in User Acceptance Testing (UAT) phases.