Contract Logistics Customer Service Team Leader

It's more than a job

As a Customer Service Team Leader , you will report to the Customer Service Manager and be responsible for a team of Customer Service Specialists. You know better than anyone how to coach, develop and guide your colleagues and like this maintain the focus on customer satisfaction. You are the connecting factor in your team! 

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In this role, you will work within our Kempen Business Unit, with a starting location in Geel. At our four locations in the Kempen, we take care of contract logistics for healthcare, high-tech and E-commerce customers, among others

How you create impact

• You manage the agreed customer conditions and you participate in the operational meetings with the most important customers;
• You are good at managing the personal and business development of your team members. In addition, you are responsible for promoting and implementing improvement proposals in the field of operational and administrative process flows;
• You draw up reports and analyses on performance, progress and margins. You make adjustments where necessary to achieve the KPIs;
• You are responsible for taking on and supervising projects.

What we would like you to bring

• You have at least a bachelor’s degree;

• You have experience in healthcare logistics and/or export handling processes; this is considered a strong advantage;

• You have strong analytical skills and a hands-on and proactive mindset;
• You have at least 1 year of experience as a supervisor/teamleader in logistics services;
• You are confident and stress resistant;
• You offer strong communication skills - being able to communicate and interact with colleagues at different levels in the organization, eager to coach and train people. Born motivator with enthusiasm to activate people;
• You have an excellent knowledge of the Dutch and English language, both verbally and in writing.

What's in it for you

We offer a professional and ambitious working environment in which entrepreneurship, development and progress are paramount. This is supported by good working conditions and the opportunity to develop yourself further. 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.