Director Global Retail Excellence

Cartamundi is the worldwide leader in “play” solutions, such as playing cards, card & board games, and collectibles & trading card games. Its team of nearly 3,000 people is united in providing every person the possibility to “Live Different, Play Different.” To achieve this, the family-owned company, headquartered in Belgium, operates a global network of design and sales offices and manufacturing facilities, stretching from the US, over Latin America and Europe, to Japan. 

The company houses a global brand portfolio that includes a suite of heritage brands such as Bicycle®, Bee®, Copag®, Shuffle® and many locally loved brands. At the same time, Cartamundi is a trusted manufacturing and distribution solutions partner for leading toy and entertainment companies. 

Given the Cartamundi printing presses have been running since 1765, the company draws on a rich tradition, whilst at the same time stimulating innovation in digital and hybrid experiences to stay relevant today and tomorrow. 

Cartamundi pursues a strategy of sustainable and profitable growth whilst preserving our planet and the company in excellent condition for generations to come. 

Learn more about what we do at https://www.cartamundi.com and follow us on LinkedIn via www.linkedin.com/company/cartamundi

Director, Global Retail Excellence

The Director, Global Retail Excellence is responsible for building and embedding a world-class commercial operating system that accelerates profitable growth across retail channels globally. The role drives excellence in customer planning, channel strategy, commercial capabilities, revenue growth management, CRM, and best-practice deployment. Working across regions, the Director ensures consistent execution with major retailers, specialty accounts, customers, and emerging channels while enabling local teams to win in their markets.

Key Accountabilities

• Establish global standards for Joint Business Planning, account management, customer segmentation, commercial reviews, and execution excellence.
• Own CRM governance, commercial analytics, customer dashboards, and performance reporting standards.
• Lead the Commercial Excellence Academy and capability-building programs across all regions.
• Own the Global Retail Commercial Excellence agenda and roadmap.
• Develop channel playbooks for mass retail, specialty retail, travel retail, hospitality, cruise, museum, lifestyle, and other growth channels.
• Partner with Sales, Marketing, Finance, and Strategy to improve revenue growth management, trade investment effectiveness, and customer profitability.
• Identify, codify, and scale best practices globally.

Leadership Expectations

• Act as the global thought leader for commercial excellence.
• Influence senior leaders across a matrix organization without direct authority.
• Challenge existing ways of working and drive continuous improvement.
• Translate strategy into practical tools and execution frameworks.
• Create a culture of accountability, capability development, and customer obsession.

Critical Experience

• 10+ years in commercial leadership, sales excellence, customer development, category management, or revenue growth management.
• Experience working with major retail customers such as Walmart, Target, Costco or European equivalents such as REWE, Tesco or Auchan an specialty retail partners.
• Experience building commercial processes, playbooks, and capability programs at scale.
• Strong analytical, financial, and customer-management skills.
• Experience operating in a global and highly matrixed organization.

Success Measures

• Retail sales growth
• Growth from emerging channels
• Customer profitability improvement
• CRM adoption and data quality
• Quality of Joint Business Plans
• Adoption of global standards and best practices

Mission

Build the capabilities, standards, tools, and channel playbooks that enable Cartamundi to win consistently across retail, unlock new routes-to-market, and create sustainable commercial advantage globally.

Interested?

Are you ready for a new challenge? Visit www.cartamundi.com/careers and apply online. We look forward to receiving your resume and application letter.