IT Support Engineer/ICT Service Desk Engineer

Beschrijving

Workplace Support Technician (Advanced) Brussels, Belgium Start Date: September 2026 ⏳ Initial 12-month contract with extensions possible (up to 3 years) Full-time (40 hours/week) About the Opportunity Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users. You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects. This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents. Manage and coordinate IT service requests from initiation to closure. Deliver support for laptops, desktops, smartphones, tablets, and mobile devices. Configure, install, and maintain Windows and Mac workstations. Manage workstation inventory and asset lifecycle processes. Produce and maintain technical documentation and knowledge articles. Deliver VIP and executive-level support when required. Work closely with internal teams and third-party suppliers to resolve operational issues. Support workplace transformation and continuous improvement initiatives. Contribute to workplace and mobility projects. Advise users and stakeholders on workplace and mobile technology solutions. Required Experience 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments. Experience supporting large enterprise environments (+1,000 users). Strong exposure to both proximity support and hotline/service desk activities. Experience providing VIP support. Experience supporting mobile devices and mobility services. Good understanding of IT Service Management processes. Technical Skills Mandatory Windows 10 / Windows 11 Microsoft 365 / Office 365 macOS Active Directory Advanced troubleshooting skills Workplace support and deployment experience Nice to Have PowerShell ITIL certification or experience Experience within trading, energy, or highly operational environments Language Requirements Dutch: Fluent (C1) - Mandatory English: Fluent (C1) - Mandatory French: Fluent (C1) - Strongly preferred Personal Attributes We are looking for someone who is Customer-focused and service-oriented An excellent communicator with strong interpersonal skills Comfortable working autonomously Proactive and willing to take ownership Analytical and solution-driven Capable of managing multiple priorities simultaneously Calm and effective under pressure Reliable, organized, and punctual Passionate about technology and workplace innovation A strong team player who enjoys collaborating with others Working Environment Primarily based in Brussels. Occasional travel to a nearby backup site is required. Limited international travel may occasionally be needed. Hybrid work may be possible subject to business requirements. Coverage of business operations between 08:00 and 19:00. What You'll Deliver High-quality end-user support services. Efficient incident and request management. Workstation deployment, installation, and configuration. Asset management and inventory control. Continuous service improvement initiatives. Contribution to workplace and end-user technology projects. Enhanced user experience and service quality across the organization. This is an excellent opportunity for a senior IT support professional seeking a long-term assignment within a modern enterprise environment where customer service, workplace technologies, and continuous improvement are at the heart of the role. To find out more about Huxley please visit