Junior Operational Risk Officer

As a Junior Operational Risk Officer, you will play a key role in reinforcing iBanFirst's operational risk framework, with particular of our Business Continuity and Resilience programme and our Third Party / Outsourcing Risk Management activities. You will work closely with the Operational Risk Manager, pCISO, and business stakeholders to ensure that iBanFirst remains resilient, compliant, and well-prepared for disruptions, in line with DORA, NBB, and other applicable regulatory requirements.

Key Responsibilities

Operational Risk Management

• Support the maintenance and enhancement of the Operational Risk Framework, including the risk taxonomy, risk register, and risk appetite statements.
• Assist in facilitating Risk and Control Assessments (RCAs) with business units, particularly for process changes, new products, and new market entries.
• Map and document end-to-end business processes, identifying key controls, risk exposures, and process gaps in collaboration with first-line teams.
• Support the continuous improvement of process documentation, ensuring process maps remain accurate and up to date following organisational or operational changes.
• Collect, record, and analyse incidents, supporting root cause analysis and remediation tracking.
• Contribute to the development and maintenance of operational risk policies and procedures, ensuring alignment with regulatory expectations.
• Support a proactive risk culture across first-line teams by acting as a day-to-day advisor on risk-related matters.

Business Continuity & Operational Resilience

• Support the maintenance and testing of BCPs and DRPs across critical business functions and ICT systems, documenting findings and tracking remediation actions.
• Contribute to monitoring impact tolerances and recovery objectives (RTO/RPO), in line with DORA and EBA guidelines.

Third Party Risk Management

• Help maintain the Register of Information for outsourcing and ICT third-party arrangements in line with DORA and EBA requirements.
• Support risk assessments and due diligence for third-party providers and assist in monitoring their ongoing performance.

Your Profile

Required Experience & Skills

• 2+ years of experience in operational risk, business continuity, third party risk management, ideally within a regulated financial institution (bank, payment institution, fintech, or financial services group).
• Understanding of DORA (Digital Operational Resilience Act) requirements, including ICT third-party risk management, resilience testing, and incident reporting obligations.
• Practical experience in BCP/DRP development and testing.
• Experience managing or contributing to outsourcing risk governance, including risk assessments, contract reviews, and register maintenance.
• Familiarity with EBA Guidelines on outsourcing, PSD2, and relevant NBB supervisory expectations.
• Strong analytical and documentation skills, with the ability to translate regulatory requirements into practical frameworks and processes.
• Excellent communication skills in English; French and/or Dutch are a strong asset.

Personal Attributes

• Structured, detail-oriented, and organised, with the ability to manage multiple workstreams simultaneously.
• Autonomous and proactive, with a genuine ownership mindset.
• Comfortable working cross-functionally and challenging stakeholders constructively.
• Curious about emerging risks and regulatory developments in the fintech/payments space.
• Team player who thrives in a collaborative and fast-moving environment.

What we offer:

You will join one of the fast-growing companies and a dynamic team in the center of Brussels

• A market conform salary;
• Hospitalization insurance, group insurance and pension;
• A reimbursement for your phone and public transport;
• Meal-vouchers and eco-vouchers
• 20 legal plus 12 extra vacation days (based on a full time employment)

Who we are:

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 13 offices in 10 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €65M in revenue in 2024, with a target of around €85M in 2025
• Profitable for nearly two years
• Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.

Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.

Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.

Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions.
• iBanFirst is profitable and backed by long-term investors:
• Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning
• In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions