Technical Support Specialist (m/w/d) Belgium & Netherlands

Als eines der schnellst wachsenden deutschen Technologie-Unternehmen und einem der weltweit größten Hersteller von intelligenten Batteriespeichern, triffst du bei uns auf ein dynamisches und innovatives Umfeld. Mit ganz neuen Energie-Services wie unserer vernetzten sonnenCommunity oder unserer virtuellen Batterie zeigen wir heute schon wie eine saubere und bezahlbare Energiezukunft für alle Menschen aussieht. Für sein schnelles Wachstum und seine Innovationskraft hat sonnen als junges Unternehmen bereits zahlreiche internationale Auszeichnungen erhalten. To strengthen our international customer service team, we’re looking for a Technical Support Specialist (m/w/d) in the greater Hasselt (Limburg) area, who will focus on supporting our Premium Partners in Belgium and the Netherlands. What you’ll do to help drive the energy transition

• Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email.
• Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.
• Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.
• Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.
• Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers.
• Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.
• Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-sit

• A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).
• At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.
• A structured and analytical mindset with strong problem-solving skills and attention to detail.
• Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.
• Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.
• Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).
• A strong customer and service orientation combined with a collaborative, team-driven attitude.