Employé Administratif /x M/V/X

Beschrijving van het bedrijf

Security wereld in België en Nederland. 

Beschrijving van de functie

Reporting and service data management:
.    Provide timely and accurate reporting based on service tickets.
.    Search, verify and consolidate the relevant information contained in tickets.
.    Prepare SLA reports, KPI reports, dashboards and clear management information.
.    Ensure the quality, completeness, consistency and currency of reporting data.
Reporting process improvement and automation:
.    Improve and automate the current reporting processes, which are still partly manual.
.    Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
.    Identify automation opportunities using Power Automate and, where relevant, VBA.
.    Maintain dashboards and contribute to continuous improvement initiatives.
Service Delivery support:
.    Support the Services Delivery team with administrative and analytical tasks.
.    Translate operational data into accurate and understandable information for internal stakeholders and management.
.    Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
.    Take on other related tasks when required, while reporting remains the priority of the role.
KEY PERFORMANCE INDICATORS
.    Timely delivery of SLA and management reports.
.    Accuracy and quality of reporting data.
.    Level of automation achieved in reporting processes.
.    Availability and currency of dashboards.
.    Internal customer satisfaction regarding reporting.
.    Number and quality of identified improvement initiatives.

Jouw profiel

Education, Knowledge & Work Experience:
.    Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field.
.    Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding.
.    Strong analytical skills and experience with data analysis.
.    Experience with KPI development, SLA reporting and data quality management is an asset.
.    Knowledge of ITIL processes and experience with CMDB environments are assets.
.    Experience with Power Automate, VBA, Grafana or similar tools is an asset.
Required skills:
.    Strong analytical mindset and administrative accuracy.
.    Structured way of working and excellent attention to detail.
.    Ability to work independently and to prioritize tasks.
.    Results-oriented and quality-focused approach.
.    Excellent written communication skills.
.    Ability to translate data into clear management information.
.    Proactive attitude and focus on continuous improvement.
Languages:
.    Very good knowledge of Dutch, as communication is mainly internal.
.    Good knowledge of French and English is an asset.

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)