Customer Service & Project Officer

The company is an international manufacturer active in the coatings and materials sector. It is known for its long-standing expertise, focus on quality, and commitment to supporting customers across various industries. The work environment is dynamic and collaborative, with an emphasis on continuous improvement and reliable service.

Key ResponsibilitiesCustomer Support (50%)

• Serve as the first point of contact for customers via phone, email, and ticketing systems.
• Provide accurate information, troubleshoot issues, and ensure timely follow-up.
• Manage order or service requests and ensure correct internal routing.
• Maintain strong customer relationships by delivering clear communication and reliable support.
• Monitor customer satisfaction and proactively identify improvement opportunities.

• Support ongoing projects by coordinating planning, updates, and deliverables across teams.
• Monitor project timelines, identify bottlenecks, and propose solutions.
• Analyse customer data, service metrics, and project performance to create actionable insights.
• Prepare dashboards, reports, and presentations for internal and external stakeholders.
• Contribute to process optimisation and digitalisation initiatives.

• Bachelor's degree or equivalent experience in Customer Support, Business Administration, Project Coordination, or similar.
• Strong analytical mindset paired with excellent organisational skills.
• Hands-on, structured, and comfortable working in a fast‑paced environment.
• Customer-oriented with excellent communication skills.
• Fluency in Dutch, English & French is required.
• Able to manage multiple priorities with a high sense of ownership.
• Strong MS Office skills, especially Excel and PowerPoint.

Our client offers :

• A varied role combining customer interaction and analytical project work.
• A dynamic, supportive team environment.
• Opportunities for professional development and growth within the company.
• Attractive salary package including benefits.