Contract Logistics Customer Service Specialist - Beringen

It's more than a job

We are offering a challenging Customer Service Specialist function at our brand new Contract Logistic Site in Beringen, Belgium. Are you the voice for our customer that we are looking for?

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As a Customer Service Specialist you will be responsible for delivering an excellent contact with our customer of which the logistic processes are based in our site in Beringen. You are the direct link between our company and the customer. You are responsible for the communication towards the customer and for the administration (inbound and outbound planning) which comes along with the customer service. You will inform the customer on the status of our service within order processing, you will also communicate about the coordination of the actions needed, you will be handling complaints and turn them from dissatisfaction into trust and customer loyalty.

How you create impact

• Deliver maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process;
• Ensure follow-up of all aspects related to the complete handling of orders placed by the customer and be responsive and demonstrate a sense of urgency when required;
• Align with both internal stakeholders, such as operational team leaders and managers, and external stakeholders, on providing the best possible customer service;
• Inform the customer at all times about the progress of our service;
• Ensure a correct and on time invoicing for our services;
• Complaints handling: register, coordinate actions needed to resolve the issue, communication on solutions with customers;
• Participate in initiatives on continuous improvement.

What we would like you to bring

• You have a bachelor degree in logistics or equal level by experience;
• You have at least 1 year of experience in a customer service function or a logistics administration function;
• You have a solid understanding of the basics of logistics / warehouse processes such as inbound / outbound / stock / etc;
• You are a born communicator, towards customers, external partners and suppliers;
• Your IT and IS skills: basic MS Excel, experience with WMS is an asset;
• Your language skills: professional level of English, speaking and writing, other languages are an asset;
• You like a healthy level of stress in your job and you have strong organizing skills.

What's in it for you

We offer a permanent position. You will be working in a strong international environment with motivated and committed colleagues. Please contact us for more information if you are in doubt

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.