Student Support Engineer (August and/or September) - Studentenjob

Join Telsmart this summer!

Looking for an exciting student job where you can gain real-world experience in IT and customer support?

At Telsmart, we help businesses communicate and work more efficiently through our agentic cloud telephony platform. Every business call, on any device, is operated, captured and summarized by our AI agents; and follow-up tasks, meetings, tickets and other actionable updates are pushed directly into the tools they use. No manual administration after a call—just more time for meaningful work!

Passionate about technology and customer experience, we’ve grown consistently over the past 12 years.

During August and/or September, we’re looking for a motivated Student Support Engineer to strengthen our Support Team.

What you’ll do

As a Student Support Engineer, you’ll be the first point of contact for customers who need technical assistance. Together with an experienced team, you’ll help ensure that every customer receives fast, friendly and professional support.

Your responsibilities include:

• Answering incoming support calls and emails.
• Helping customers with first-line technical questions.
• Registering incidents accurately in our helpdesk system.
• Troubleshooting common VoIP and network-related issues.
• Escalating more complex cases to senior Support Engineers.
• Following up on customer requests and ensuring a smooth customer experience.
• Learning our products, systems and support processes while contributing to the daily operations of the team.

Who you are

We’re looking for someone who’s eager to learn and enjoys helping others.

You:

• Are available during August and/or September .
• Are studying IT, Electronics-ICT, Computer Science, Networking or a related field (or have a strong interest in technology).
• Enjoy talking to people and aren’t afraid to answer the phone.
• Like solving problems and thinking in solutions.
• Stay calm and customer-focused, even when things get busy.
• Are accurate when documenting your work.
• Are reliable, punctual and take ownership of your responsibilities.
• Communicate fluently in Dutch . Knowledge of French is a plus.
• Enjoy working in a dynamic team environment.

Previous experience in IT support is not required—we’ll help you get started.

What you’ll learn

This student job offers much more than a typical summer job.

You’ll gain hands-on experience with:

• Cloud telephony and VoIP technologies.
• Customer support in a professional B2B environment.
• Helpdesk systems and ticket management.
• Troubleshooting networks and telecommunication solutions.
• Working in a growing technology company alongside experienced professionals.

What we offer

At Telsmart, we believe that people grow when they’re trusted, supported and challenged.

You can expect:

• A paid student position during August and/or September.
• Professional onboarding and guidance from experienced colleagues.
• Practical experience that strengthens your CV.
• A modern and collaborative working environment.
• A supportive team where learning and knowledge sharing are encouraged.
• An opportunity to discover what it’s like to work in a fast-growing technology company.

Ready to join us?

Would you like to spend your summer gaining valuable experience while working with a great team?

We’d love to get to know you.