Customer Advisor (German + Dutch Speaker) - Automotive Project

Ghent, Belgium, Hybrid Model
Start Date: ASAP

Relocation Support Available for Candidates Outside Belgium

Are you fluent in both German and Dutch and looking for an exciting international opportunity in the automotive industry? Join a dynamic customer experience team supporting a leading automotive project in Belgium and become part of a fast-paced, multicultural environment where your language skills truly make an impact.

This is an excellent opportunity for candidates who enjoy customer interaction, problem-solving, and working in an international environment with strong career development potential.

What You'll Do

As a Customer Advisor, you will support customers through multiple communication channels while delivering high-quality service and maintaining a professional customer experience.

Your responsibilities will include:

• Assisting customers with inquiries related to automotive products and services

• Providing timely and accurate support via phone, email, and chat

• Managing customer concerns with empathy and efficiency

• Following internal procedures and quality standards

• Collaborating with internal teams to ensure customer satisfaction

• Maintaining accurate records in internal systems

What We're Looking For

• Fluent German and Dutch skills (spoken and written)

• Good English communication skills

• Customer-oriented mindset with strong communication abilities

• Problem-solving and multitasking skills

• Comfortable working in a fast-paced environment

• Flexible and available for rotating shifts

• Previous customer service experience is a plus

Important Conditions – Please Read Carefully

To ensure transparency from the beginning, candidates must be comfortable with the following mandatory conditions:

• 24/7 rotating shift schedule
• Initial contract structure: 1-month 3-month 6-month contracts
• First month of training fully on-site in Ghent
  After training: hybrid model with only 1 remote workday per week
  Video interview required
  Reference letter from previous employer required

Schedule

Rotative 24/7 shifts

• Daily working time: 7 hours 30 minutes

• Lunch break: 30 minutes

What's Offered

• Hybrid working model after training period

• International and supportive work environment

• Opportunity to gain experience in the automotive sector

• Relocation package for candidates relocating from outside Belgium:

  • 1 month of accommodation provided

• Paid training

• 10 public holidays

• 20 legal vacation days

• Long-term growth opportunities within the company

Why Join?

This is more than just a customer service role — it's an opportunity to build an international career in a growing industry while living in one of Belgium's most vibrant cities. If you're adaptable, multilingual, and motivated to work in a dynamic automotive environment, this opportunity could be the perfect next step for you.