Sales Partners Specialist VSE (m/w/x)

Context & Environment

The energy market is changing.

Belgium is a key market for TotalEnergies, and Integrated Power Belgium (IP BE) B2C and B2B activities are the flagship of the company's ambitions to integrate the low-carbon value chain.

The Belgian energy market is highly mature and competitive, with the highest attrition rate of any European market:

• complexity and diversity of supply offers, mainly price-driven in a commodities market;
• strong competition, with a multitude of players and profitability under pressure;
• rapid technological and digital evolution, including the deployment of smart meters;
• multiple and evolving regulatory contexts (3 regions and 1 federal level), with a trend towards increasing differences between the 3 regional markets;
• multilingual market.

IP BE is also an innovation laboratory for European projects, through the diversification of its offerings: solar panels and self-consumption, solutions for electric mobility, etc.

Activities

1/ VSE sales strategy & execution

• Develop and implement the VSE sales approach across inbound, outbound and partner-led channels in line with commercial priorities.
• Translate go-to-market initiatives, product changes and campaigns into clear partner actions, operational plans and sales support materials.
• Identify opportunities to grow the VSE customer portfolio and improve conversion, activation, retention and commercial value.

2/ Partner management & business development

• Build strong, structured relationships with existing sales and contact-center partners while constructively challenging performance and delivery.
• Identify and assess potential partnerships and lead-generation opportunities that can expand reach in the VSE and SME market.
• Coordinate joint sales initiatives and ensure alignment on objectives, roles, timelines, service levels and expected business outcomes.

3/ Performance steering & reporting

• Monitor operational and commercial performance against forecasts, targets and agreed quality indicators.
• Prepare clear performance analyses, identify root causes and translate insights into corrective action plans with partners and internal teams.
• Follow up partner commitments, capacity, productivity, sales outcomes and improvement initiatives through regular governance.

4/ Sales enablement, training & quality

• Ensure sales teams have current tools, procedures, product knowledge and training needed to manage VSE customers correctly and efficiently.
• Coordinate briefings, coaching, knowledge updates and sales incentives that strengthen engagement and the sales culture.
• Monitor sales quality, customer feedback and compliance with agreed standards; organize bottom-up feedback and drive continuous improvement.

5/ Customer journey, processes & tools

• Oversee the VSE sales and activation journey, including escalations, contract nursing, renewal and handovers to relevant service teams.
• Act as a business contact for process issues and support testing or improvement of CRM, registration, communication and sales-support tools.

6/ Support B2C sales teams

Candidate Profile

• Bachelor's degree in Business, Marketing, or a related field;
• Proven experience in a sales, marketing, sales support or similar role (min 5 years);
• Deep understanding of (sales) processes and go-to-market strategies;
• Outstanding communication and negotiation skills;
• Proficiency in using CRM and sales support tools;
• Ability to work both collaboratively and independently;
• Strong problem-solving, analytical skills and attention to detail;
• Good connection/collaboration with the partners but also daring to challenge the partners;
• FLuent in Dutch, French and English;
• 1 day at the office (Liège), 4 days visiting partners

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