Digital Account officer Worldline

Where will you work?

Worldline is a global player and market leader in the transactional services industry based in Brussels. WL provide high-tech services, consulting, system integration and managed operations to deliver business outcomes globally.

Within this multinational organization, the Ecom Team is looking for a dynamic and motivated young professional with strong communicative skills and a high sense of

responsibility! We are currently working in a 50/50 hybrid model.

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What will you do?

As Digital Account Officer in Ecommerce, you are in charge of managing digitally a portfolio of E-com customers (Small/Medium) by getting regularly in touch with them by phone/communication platforms (Teams) and social media. You could also take part to some customers events if necessary.

You are responsible for retaining our existing Ecom merchants (Small & Medium segment), helping them grow (by identifying up & cross sell opportunities) and managing their needs.

You work on the basis of set goalsand performant tools to guide you through the retention/selling process.

You?

·        We’re sure you are customer oriented, flexible and have a team spirit. You have a junior profile? no worries, we strongly believe in people with potential !

·         These following skills are also essential:

-         Passion for communication (listening, negotiating and convincing are your middle name)

-         You have a nose for commercial opportunities (up& cross sell)

-         You can listen to the customer’s needs and convert pain points in opportunities

-         Result driven

-         Reaching and overreaching your targets are a game you like to play.

-         Administration preciseness & follow-up of your sales activities in a CRM is a key ability

-         You are open to learn (internal/external trainings based on your needs to fulfill your daily job)

-         Fluent in Dutch and/or French and English (at least two of the three)

-         Bachelor degree in a relevant field / first Sales experience is an asset

What’s in it for you?

Working at this people-oriented company is above allchoosing an exciting job. On top

of that, we offer a large number of training hours and acareer path open to career evolution

You’ll also find a very good work-life balance and a verycompetitive package including :

an attractive salary, a monthly bonus, meal vouchers,company phone, laptop, etc.

Are you up for the challenge?

This job isn’t for everyone. We’re looking for a DigitalAccount Officer who can focus his energy on the targets, ensure results andeffectively communicate to all stakeholders. So, if you’re interested, don’thesitate to apply!

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