SAP Training Coordinator

At MindWave, we’re not just building teams. We’re building a new way of working. We’re creating a community of experts who thrive in a transparent, human, and forward-thinking environment.

We are currently looking for an SAP Training Coordinator to join our community and support the shERPa Program, which is implementing SAP S/4HANA within NMBS. The program is currently in the System Integration Testing (SIT) phase. You will be responsible for planning, coordinating, organizing, monitoring, and reporting all training activities required to ensure successful adoption of SAP S/4HANA across the organization.

1. Training Strategy & Needs Analysis

• Identify training needs together with Business Process Owners, Key Users, and business stakeholders.
• Perform training gap analyses, define training priorities, and support SAP S/4HANA user adoption.
• Define and monitor training KPIs and readiness indicators while aligning training planning with Change Management activities.

2. Training Development & Content Governance

• Coordinate the development of training materials and ensure compliance of training documentation, e-learning content, and SAP Enable Now content with NMBS standards.
• Coordinate reviews with Business and IT stakeholders, monitor training material quality and completeness, and track training deliverables through Jira.

3. Training Planning & Delivery

• Develop and maintain the integrated training plan aligned with project milestones and Go-Live planning.
• Coordinate Train-the-Trainer sessions, end-user training sessions, monitor attendance, completion rates, and certifications.
• Organize assessments, feedback collection mechanisms, and report training progress and readiness status to Program Management and PMO.

4. Training Logistics & Operational Coordination

• Coordinate training venues, virtual environments, required equipment, and ensure training environments are available and tested before sessions.
• Coordinate participant identification, training audience mapping, manage trainer availability, schedules, invitations, and communications.

5. Technical Training Support

• Coordinate with IT Infrastructure teams regarding training support and escalate technical issues affecting delivery.
• Validate SAP systems and demonstration environments before training sessions and support testing of user access rights and technical configurations.

6. Hypercare, Knowledge Transfer & Stakeholder Management

• Analyze training-related incidents and support requests, identify additional training needs during Hypercare, and coordinate supplementary training initiatives post Go-Live.
• Organize knowledge transfer towards the SAP Competence Center.
• Act as the central point of contact for training activities, communicate risks, progress, and readiness status, and support adoption campaigns across the program.
  Team Context
• You will work within the shERPa PMO and collaborate closely with the Change Management Team, IT Learning & Development, Business Process Owners, Key Users, SAP Functional Teams, NMBS IT, and IT Infrastructure Teams.

Requirements

Conformity & Qualification Criteria

• Experience: Minimum 10 years of professional experience in training coordination, learning management, or training delivery management within SAP environments.
• S/4HANA Track Record: Minimum 1 completed assignment as Training Coordinator in an SAP S/4HANA implementation, migration, or transformation program.
• Scale: Minimum 3 years of experience coordinating training activities for SAP programs involving at least 500 end users.
• Stakeholder Alignment: Demonstrated experience working with Business, IT, and Change Management stakeholders in an SAP transformation environment.
• Language Proficiency: Professional proficiency in Dutch, French, and English.
• Tools & Education: Minimum 2 years of experience using Microsoft Teams and SharePoint in a project/training coordination role. Bachelor's degree or equivalent through professional experience.
• Location & Presence: Flexible hybrid setup ( 2-3 days/week in the office) 

Key Technical Competencies & Evaluation Assets

• Experience with SAP Enable Now , SAP Companion , e-learning solutions, training governance, and learning platforms.
• Experience in large-scale ERP transformation programs involving more than 1,000 users .
• Experience coordinating Train-the-Trainer programs , Key User networks, and end-user readiness activities.
• Background in Change Management, training readiness reporting, and stakeholder communication initiatives.
  Soft Skills and MindWave Mindset
  
• At MindWave, we value people who are not only strong in what they do, but also in how they work with others.
• You take ownership and feel comfortable working with a high level of autonomy. You don’t wait for perfect instructions before moving forward: you explore, challenge assumptions, and turn ideas into working solutions.
• You combine thoroughness with pragmatism and communicate openly when you see opportunities, risks, or better ways of doing things. You enjoy collaborating across disciplines and can explain complex ideas clearly.
• Curiosity is part of how you work. You’re interested in new technologies, eager to experiment, and happy to share what you learn with the wider community.
• Above all, you value transparency, trust, and human connection. Because at MindWave, we believe the best results come from strong experts who are given the freedom and support to do meaningful work.

Benefits

Why Join MindWave?

• Community of Experts: Natural and planned knowledge-sharing moments such as brown bag sessions on AI, innovation, and emerging technology topics.
• ️ Flexible Setup: Hybrid setup balancing client needs with the freedom to work remotely, paired with meaningful connection to your team and the wider MindWave community.
• Transparent & Human Culture: A transparent working environment where you can grow, contribute, and be yourself.
• Accessible Leadership: Direct interaction and genuine involvement from leadership in the lives of our consultants and community.
• High-Impact Project: A long-term, technically challenging mission within NMBS where your work directly impacts major enterprise transformation.
• ⚖️ Competitive Package: Complete package for employees (medical insurance, meal vouchers, training budget, remote-work allowance) and full transparency on rates and fees for freelancers.