Account Manager

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. Check out Our Brand Video to learn more about us! About the role The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad’s Belgian division. As a hands-on, sales-focused account professional, you will be responsible for driving revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results. This role requires a proactive, high-touch approach, combining practical account management with direct selling, upselling, and cross-selling activities. You will work closely with clients to understand their needs, address risks early, and consistently identify ways to expand the partnership while keeping a clear focus on execution and pipeline growth. Key Responsibilities

• Build strong client relationships through regular contact
• Drive upsell and cross-sell opportunities
• Manage day-to-day account needs and requests
• Monitor account health and mitigate risks
• Coordinate with internal teams to ensure smooth delivery
• Keep CRM data, pipeline, and forecasts up to date
• Support issue resolution and client satisfaction

Goals & Derivables * Grow revenue within assigned accounts * Maintain a healthy, active sales pipeline * Execute clear actions from account plans * Contribute to business reviews and follow-ups * Track performance (revenue, risks, opportunities) * Ensure high customer satisfaction and retentionRequirements

• Native or fluent in Dutch, with good command of French preferred, and solid proficiency in English
• At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
• Experience working in the technology sector, with familiarity with tech-driven solutions and environments
• Strong, operational knowledge of sales management tools (e.g. Salesforce);
• Ability to spend time on-site in our Brussels office

As a hands-on, sales-focused account professional, you will be responsible for driving revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results. This role requires a proactive, high-touch approach—combining practical account management with direct selling, upselling, and cross-selling activities. You will work closely with clients to understand their needs, address risks early, and consistently identify ways to expand the partnership while keeping a clear focus on execution and pipeline growth.