Operational Manager

Operational Manager Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow. What you can look forward to: Competitive Salary: Your dedication deserves recognition. We offer a competitive salary that ranks among the highest in the retail sector. The performance bonus starts when you do, and your sales drive your rewards from day one! Annual bonus: In addition to the performance bonus, you are eligible for an annual bonus, depending on individual and/or store performance. Meal vouchers: Worth €8 per day. Staff Discount: Enjoy a 25% discount to explore the latest trends across all our brands. Benefits @ work: Access exclusive discounts on a wide range of products and services. Language Learning Support: Take advantage of our language learning offers, including a Language Hub program Growth and Development: Internal promotion programs, e-learning, and continuous training to support your career development. Social Initiatives: Get involved in social projects to make a positive impact on society. Internal Connectivity: Stay engaged and informed with our INET app, connecting you with your team. HOW WE IMAGINE YOU – What sets you apart As an Operational Manager, you are highly organised, analytical and solution-oriented. You feel comfortable in a dynamic retail environment and are able to bring structure to complex operational processes. You are a true people manager who recognises talent, motivates teams and supports their development. With a proactive mindset, you strive for continuous improvement and an efficient, safe and sustainable store operation. You have at least 1 year of relevant experience in retail, successfully managing operational processes and teams DO SOMETHING AMAZING EVERY DAY – What you do every day In this key role, you are responsible for all operational processes within the store, ensuring smooth, efficient and customer-focused operations. Operations & Processes Organising and optimising deliveries, goods flows and stockroom processes Managing replenishment, inventories, destocking and online deliveries Coordinating the operational team on the sales floor and in the stockroom Optimising sales flows (fitting rooms, checkouts, customer & product journey) Analysing and resolving operational issues Implementing and following up on corporate standards, projects and sustainable measures Analysing KPIs, shrinkage and productivity and translating them into concrete actions Working with business applications such as OP, MicroStrategy, Power BI and Tills People & Planning Planning and optimising daily and weekly schedules in collaboration with HR Coaching, training and developing employees and potential leaders Organising daily operational planning and task prioritisation Creating training materials for local and (inter)national training sessions Product Prioritising the right product at the right moment Having insight into new collections and bestsellers Working closely with the commercial team to align priorities Customer Experience Collaborating with the CX team to ensure an excellent customer experience Managing and supervising all customer journey touchpoints Analysing customer data and adapting processes to customer expectations Acting as a role model in Welcome & Approach for the entire team Store & Compliance Ensuring compliance with ATS guidelines, health & safety and overall store safety Managing maintenance, cleanliness and general store condition Ordering and checking operational materials Maintaining continuous communication with the Area Operations Manager You report directly to the Store Managers and the Area Operations Manager.

AT INDITEX WE LOVE YOU FOR WHO YOU ARE!