Territory Manager

, Belgium

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

June 1, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

Purpose and Accountabilities:

Shell Mobility represents the single largest customer-facing business in the group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world's leading EV charging network and lead in business and goods mobility platform.

Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people's journeys better. We're evolving from 'fuels retailer' to 'mobility retailer'- innovating to meet our customers' changing expectations around convenience, product quality, digitalization and service. This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).

People make the difference real! Mobility is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customer. A career in mobility is fast paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program or engineering a safe forecourt. Come join us as we embark on the next phase of our ambition focusing on e-mobility and decarbonization.

Shell Mobility in Benefrux is responsible for the operations of nearly 1000 service stations in 4 countries, serving private customers, fleet drivers and truck drivers. 65% of the stations are company operated of and 35% Dealer operated. Mobility Benefrux is a significant cash engine.

Mobility in this cluster aims to make Green and Enjoyable Mobility Seamless for Everyone and for Every Journey. The Key Ambition for 2026 is growing the Total Customer Value by: a) Shell Recharge scaling to fast charging experience of choice, b) Maximizing value from fuels and transition proof Network and c) Convenience Retail: becoming the most attractive place to recharge on your journey.

The main purpose of this role is to develop trust relationships with major multiple dealers and build effective partnerships. Key is acquiring a thorough understanding of key customer needs and requirements. Expand the relationship with existing dealers by continuously proposing solutions that meet their objectives. Lead the negotiations, the prospects and build the dealer strategy. Drive customer experience and further business development to be the no.1 in mobility and convenience.

This role has the responsibility to support the Mobility Strategy and to manage for success new Dealer Value Propositions with an offer focussed at low emission fuels and mobility services. Managing the set-up of the operations, implementing these for optimal success and act as interface between the Dealer and Shell, in order to deliver on customer expectations and on the business case.

Dimensions:

- Drive the energy transition and develop the Dealer sites to become Mobility Dealers.

- Individual Contributor role with wide range of internal and external stakeholders to manage.

- Own P&L linked to the targets set for Mobility Strategy across our network.

- Understand the competitors offer and the Dealer Value Propositions.

- Support People Make the Difference Real programme via visible leadership, coaching, reward and performance management of Dealers. Effectively use tools (TMSR, HACCP, TNT, Salesforce) to manage performance

- Help develop team members and address areas for improvement.

- Demonstrate consistent and visible leadership on HSSE by ensuring compliance with Group requirements and active realization of Goal Zero.

- Delivering projects on time in full.

Accountabilities:

- Responsible for the P&L of incumbent Dealer sites that are part of the Territory and implement new e-mobility and decarbonization offers like Adblue, Shell Recharge, LNG, hydrogen and Convenience.

- Develop partnerships and create win-win relationships and implement.

- Negotiate with potential partners the contract.

- Collaborate with Operations, Sales, Finance and IT to develop sound E2E processes.

- Collaborate with Marketing in Mobility and Fleet Solutions to set-up the business for commercial success.

Flexible working options/location :

The role is linked to the Brussels headquarters. It involves frequent travel across Belgium-on average 3-4 days per week outside the base office-primarily within Flanders.

Skills and Requirements:

We are looking for a driven and energized professional with ideally a Master degree with at least 10 years of proven professional experience in Sales.

- Proven experience as Key Account Manager.

- Strong negotiation and business development skills.

- Ability to build and maintain relationships at all organizational levels.

- Ensures a high performing organization through adoption of best-in-class customer experience delivery standards and processes.

- Strong commercial analytical mindset with experience managing P&L of Shell and the Dealer in order to coach them to a higher level.

- Ability to make business cases for investment proposals.

- Excellent communication skills.

- Fluency in Dutch, French and English.

- Valid Driving license.

We offer :

As e-mobility is a growing and rapidly changing business, the content of this role is likely to evolve as new growth opportunities arise. This will provide top talent with a set of new challenges to thrive on as they personally contribute to shaping the future of e-mobility.

The e-mobility related roles sit spread across the business. It will require the staff involved to collaborate well across Marketing, Sales, Fleet Solutions, Road Transport, Mobility and New Energies.

In this context, you will play an active role in the energy transition while working in a dynamic, customer-facing environment at the heart of our Mobility business in Belgium. As a Territory Manager, you will have real impact, building strong partnerships and driving performance across your network.

You will grow your commercial, negotiation and business development skills in a fast-paced environment, supported by experienced colleagues and a strong learning culture. We offer a competitive salary package including performance-related bonus, along with flexible working arrangements and opportunities for continuous development.

You will be part of an inclusive, values-driven organisation that encourages you to bring your full self to work and grow your career.

Our values

At Shell, we share a set of core values - honesty, integrity and respect for people - which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

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