Service Delivery Manager (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

Main responsibilities:

• Design the organization and manage the production of one team across a multi-activity scope, on one or more sites.

• Ensure the achievement of production targets and the financial objectives of the contract.

• Lead and communicate the company’s HR policy.

• Optimize and develop the client relationship in a proactive approach focused on continuous service quality improvement.

• Lead projects and manage transitions.

Activities:

• Define needs and organize the resources of the production setup.

• Manage the projects linked to the life cycle of the contract and monitor margin levels.

• Analyze the operational and financial statistics of client accounts within the assigned scope.

• Build action plans and deploy them in coordination with the DM(s).

• Develop continuous service improvement initiatives.

• Build improvement plans and actively contribute to change management.

• Manage the client relationship and contribute to business growth within the assigned scope.

• Supervise and support employees in achieving their objectives.

Qualifications

• Technical and organizational knowledge of production environments.

• Project management and change management techniques.

• Strong command of remote management and people management techniques.

• Excellent written communication skills.

• French & English (Dutch is a big plus)

• A Bachelor’s or Master’s degree in IT or a related field and/or at least 2 years of experience in a confirmed position.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.