IT Helpdesk (m/f) - Luxembourg

Our client is a prestigious, family-run industrial group with over 150 years of history and a strong presence in Luxembourg, supported by more than 500 professionals. They are renowned for their comprehensive control over all energy and transport solutions, they proudly stand as a carbon-negative, environmentally focused organisation. Our exclusive mandate is to seek exceptional talent for this stand-out firm, specifically for the role of IT Helpdesk. The ideal candidate will thrive in a supportive, stable environment and contribute to the company's growth. This role offers opportunities for career development through an internal training academy and on-the-job coaching. If you value a positive work culture, accountability, and a family-oriented environment, and are passionate about IT support, this is a great opportunity to advance your career while making a meaningful impact. The role: Serve as the first point of contact for clients seeking technical assistance by phone or email. The IT department is responsible for all IT infrastructure across Belgian and French locations. Main Responsibilities 1. User Support (75% of Time) - Troubleshoot using various diagnostic techniques. - Determine the best solution based on the problem and details provided by users. - Troubleshoot, diagnose and resolve hardware and/or software technical issues. - Provide prompt resolution and excellent service to users. - Escalate unresolved issues to the next level (System & Network Admin). - Provide necessary information on IT products or services. - Keep track of incidents and their resolution. - Follow up with users. - Provide feedback on processes and make recommendations for areas of improvement. 2. Projects (10% of Time) - Study various IT projects. - Collaborate on group projects (Docuware, VMware, Ksoft, etc.). 3. Maintenance and Upkeep of IT Equipment (5% of Time) - Ensure proper functioning of IT equipment provided to users. - Update workstations. - Perform preventive maintenance on all equipment. 4. User and Password Management (5% of Time) - Manage passwords for all applications and system accounts. - Keep the password database up to date. - Manage user access rights for each resource and application necessary for their work. 5. Procedure and Documentation Management (5% of Time) - Create and maintain up-to-date IT system procedures. - Provide users with IT procedures to assist them in daily tasks. Your Profile: A background in IT-related education is a great plus. You should have a strong passion for IT and previous experience supporting internal or external users in a similar role. You will enjoy achieving client satisfaction and will take pride in ensuring the best outcomes. Proficiency in both English and French is essential. Due to the nature of this role, the position requires fixed hours from 8 am to 5 pm and does not offer the option for remote work. You would need access to a car due to the company's location. Greenfield is a leading Luxembourg-based Recruitment and Executive Search Consultancy and has been selected exclusively to fulfill this mandate. If you are interested in this position or would like to discuss other roles that we are currently recruiting for, please forward your CV in English to Voir email sur jobs.lu Greenfield Luxembourg is an equal opportunities employer and welcomes applicants from all sectors of the Community. Due to the nature of our client engagements, we are however unable to support applicants that are outside of our c...

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