IT Service Analyst (m/f/d)

Your Daily Business

• Customer Experience : IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
• On-Site Support : You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
• User Assistance : Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations, 
• Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
• IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.

What makes you a good fit

• Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in English and you also have a good command of French and/or Dutch.

What you’ll love

• Global Impact : Be part of a dynamic international company where your work supports teams across borders and cultures.
• Contract Type: Start with a one year fixed-term contract that includes the possibility of extension, offering flexibility for future collaboration.
• Extra Time to Recharge : Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
• Grow With Us : Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
• Flexibility That Respects Your Time: Thanks to flexible working hours and a time‑account system, your time truly belongs to you – every minute counts.
• Stronger Together: Experience real team spirit through shared moments at our summer and Christmas events, where connections go beyond daily work. 
• Fair & Transparent Recognition: Your performance matters – regular, performance‑based salary reviews ensure your contributions are seen and valued.
• Supporting Families: We offer a childcare allowance to help balance family life and work commitments.
• Life Insurance Benefit:  Enjoy added peace of mind with company-supported life insurance.
• Public Transport Allowance: Save on commuting costs with a company contribution towards your public transport expenses.
• Extra Value:  Enjoy annual echo vouchers and make the most of additional savings throughout the year.

About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. 

Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission.

We look forward to getting to know you.