Junior Service Coordinator

About the job

Mission

The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.

Responsibilities 

This is what we expect of you:

You will serve as the bridge between Sales/Onboarding teams and the Service Desk.

You will be responsible for internal escalations via dedicated group chats.

You will lead service calls focused on short-cycle ticket reviews.

You will operate as a specific point of contact for our partners and clients to align on open items.

You will coordinate the immediate response and internal priority setting.

You will track and report on SLAs, backlog status, and ticket quality, while identifying root-cause trends for problem tickets.

You will manage the Help Center and Knowledge Base.

You will coordinate partner training and AI-driven support initiatives.

You will manage business process governance to ensure standardized service delivery across the organization.

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We would be happy to see

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We are looking for candidates who have:

You have obtained a Bachelor’s/Master’s degree in an IT-support/service related field.

We welcome candidates who are looking to jet-set their career.Prior internship experience in IT support or technical service is highly desirable. 

You are familiar with modern ticketing tools and dashboard,specifically Intercom (RDR dashboards) and Jira.

You possess excellent verbal and written communication skills in French and English. 

You are stress-resistant. 

You are highly responsive in managing escalation channels and outage notifications.

You are interested in the future of AI. 

You are a natural coordinator who can manage day-to-day cross-team activities and maintain the Help Center to enhance self-service efficiency.

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This is what you win

We offer a market-conformed gross salary that reflects your skills and experience. Furthermore we offer an insurance package (hospitalization, guaranteed income and pension benefits) and a company car including fuel- or charging pass. We provide a net expense allowance, additional vacation days and flexible hours with home based- working possibilities to allow our employees a healthy work- life balance.

Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.Banqup applies a fair and transparent recruitment process. All vacancies are published internally and externally in accordance with our recruitment policy.

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