German Speaking Agent for Insurance Sector -Relocation to Greece

Employment Type: Full-time | Entry-level | Permanent contract

About the role

• RDN CONS is recruiting a German-speaking Customer Support Agent for an international client in the insurance sector. This entry-level position is suitable for candidates at the start of their careers; no prior insurance or customer service experience is required.
• Candidates will receive structured, fully paid remote training in Greece for the initial two months. After successful completion of training, the role continues as fully remote within Greece.

Key responsibilities

• Provide professional customer support in German via phone, email and chat.
• Handle policy inquiries, claims intake, billing questions and basic case management in line with established procedures.
• Collect and verify customer information; document interactions accurately in internal systems.
• Escalate complex or high-priority cases to the appropriate teams.
• Deliver clear, accurate and customer-focused solutions while maintaining service quality and compliance standards.
• Collaborate with internal stakeholders to ensure timely resolution and to contribute to continuous improvement of service processes.

Candidate profile

• Fluent German (C1 level) and good command of English (B2 level).
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Basic computer literacy and aptitude for learning new systems and procedures quickly.
• Positive, solution-focused attitude and attention to detail.
• Willingness to relocate to Greece and flexibility to work in shifts if required.
• No prior insurance or customer service experience required; motivated beginners are encouraged to apply.

What we offer

• Competitive salary aligned with the Greek market.
• Fully paid relocation package for the training period, including travel expenses and accommodation support.
• Administrative assistance to facilitate settling in Greece.
• Paid remote training covering product knowledge, systems and soft skills.
• Remote work flexibility after training (within Greece).
• Stable long-term contract and an international working environment with opportunities for career development and internal mobility.

Additional details

• Shortlisting will prioritize language proficiency, motivation to learn and availability for the initial training period.
• Applicants seeking an entry-level opportunity with structured training, relocation support and long-term remote flexibility are particularly welcome.